Rewards Portal - Case Studies

Case 1 (Examples: London Borough of Barking & Dagenham, Isle of Wight)

The Local Authority manages a borough-wide reward scheme to encourage school children to eat healthily in the school canteen, get involved with healthy- lifestyle activities in the local area, improve sexual health via the distribution of condoms, and to engage with other services in the local community. Points obtained by engaging in borough defined activities can be used to redeem prizes or rewards offered by the borough.

At the same time, individual schools offer points to pupils for good behaviour and other activities. These school-issued points can then be redeemed against rewards set up and managed by the schools, independently of the borough wide scheme. Points are issued in the form of stickers or by data uploads relating to healthy eating supplied directly from the cashless catering system, and spent by participants logging in via the user portal.

Case 2 (Example: Caerphilly County Borough Council)

The Local Authority manages a borough-wide reward scheme to manage applications for the Children’s University, where activities are recorded as “Hours Spent” and when certain milestones are achieved, certificates are issued.

In addition to the Children’s University activities, cardholders can also earn points when participating in promoted activities through other council departments, for example taking part in healthy lifestyle activities at leisure centres. These points can then be redeemed against various prizes as advertised via the user portal.

Case 3 (Examples: London Borough of Redbridge, Royal Borough of Windsor & Maidenhead, Bracknell Forest Council)

The Local Authority manages a borough-wide reward scheme to encourage residents / cardholders to participate in certain activities in the local community – for instance, completing web-based surveys and questionnaires, volunteering in the community (CareBank), accessing services such as library or leisure centres,recycling or participating in walking to school promotions such as "Beat the Street".

Points obtained by engaging in borough defined activities can be used to redeem prizes or rewards offered by the borough via the user portal or direct at participating council venues such as librariers or leisure centres.

Case 4 (Examples: Caerphilly County Borough Council, London Borough of Barking & Dagenham, Bracknell Forest Council)

The Local Authority wishes to advertise or promote local events to cardholders / residents which do not necessarily generate reward points. For instance – advertising a list of participating sites for a Discount Directory, or promoting events happening locally.

Further Information

For further information on the Rewards Portal please contact us »



Follow us on Twitter
SmartCitizen Ltd is a company limited by share in England & Wales, registration no. 4796316 · Registered Address: Unit 3 · Building B · Green Court · Truro Business Park · Threemilestone · TR4 9LF / VAT No. 846 642 406
ISO 27001 Certified